FAQs

  • GETTING IN TOUCH

    Q. Where can I find contact information for Penguin Random House Offices?

    A. Contact details for each of our UK sites can be found here

    Contact information for Penguin Random House Offices around the world can be found on the Penguin Random House global website

     

    Q. Are you the same as Penguin Random House in New York?

    A. We are Penguin Random House UK and, like our sister company in New York, we are a Penguin Random House Company.

    We are independent companies which come together on many projects but also have our own unique publishing lists. We do not necessarily publish the same books as Penguin Random House LLC.

    To check if we publish a title or author in the UK please search for them on www.penguin.co.uk

    For a list of all Penguin Random House companies click here

     

    Q. How do I contact Customer Services?

    General customers email: customersupport@penguinrandomhouse.co.uk

    Trade enquiries email: uktrademgmt@penguinrandomhouse.co.uk

    Promotional and incentive enquiries email: salesenquiries@penguinrandomhouse.co.uk

    International sales and export enquiries email: penguinexport@penguinrandomhouse.co.uk

  • OUR AUTHORS AND BOOKS

    Q. Why can’t I find a particular title or author on this website?

    A. This website provides information for existing and potential trade and business partners.  For information about books and authors currently published by Penguin Random House UK and to make an order please visit www.penguin.co.uk

     

    Q. There is an error in my book or ebook; who can I contact?

    A. Every year we produce millions of books, and unfortunately a small minority gets past our Quality Assurance system and enters the market with production faults. We do apologise for this.

    It is best if you return the book to the original bookshop from which it was purchased; they should be happy to exchange it for a perfect copy. If you have any difficulty with this then please return the cover and title page of the book to us. NB: If the value of the book is over £20, you will need to return the whole book. Please email ggillings@penguinrandomhouse.co.uk for details, or mswinge@penguinrandomhouse.co.uk if your mailing address is outside the UK.

     

    Q. I work for a media outlet interested in a Penguin Random House book. How can I request a review copy?

    A. Requests for review or media copies should be made directly to the appropriate publisher’s publicity department.  To find out which of our eight companies publish a particular title or author please use the search tool on www.penguin.co.uk.

    You may find contact information for all of our imprints here

     

    Q. I am looking for an author’s website or information on a particular author.  Where can I find this?

    A. Information about our books and authors can be found at www.penguin.co.uk.

    If you are a journalist and require some specific information please contact appropriate publisher’s publicity department which can be found here

     

    Q. How do I find author readings, signings, or speaking events?

    A. All public events are listed on individual author pages on www.penguin.co.uk. Simply search for the author on the site you are interested in on to find out more.

     

    Q. How can I contact an author?

    A. We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments.

    For Vintage, Ebury or Cornerstone authors:

    [Insert Author's Name] c/o [Insert Imprint or Publisher Name] Publicity Department
    20 Vauxhall Bridge Road, London, SW1V 2SA

    For Transworld authors:

    [Insert Author's Name] c/o [Insert Imprint or Publisher Name] Publicity Department
    61-63 Uxbridge Road London W5 5SA

    For Penguin Adult and Penguin Random House Children’s authors:

    [Insert Author's Name] c/o [Insert Imprint or Publisher Name] Publicity
    80 Strand, London, London, WC2R 0RL

     

    Q. How can I find a book that is no longer in print?

    If you are looking for a title which is now out-of-print, try one of the out-of-print finding services listed below:

    Abe Books
    For first editions, antiquarian and out of print books: includes reviews
    Website: www.abebooks.com

    Book Finder
    Over 40 million new, used, rare, and out of print books at your fingertips
    Website: www.bookfinder.com

    Zardoz
    Out of print and collectable books dealer
    Website: www.zardozbooks.co.uk

    Ordering in bulk
    If you wish to purchase bulk quantities of books currently out of print, please contact penguinorders@tbs-ltd.co.uk.

  • CAREERS

    Q. How do I apply for a job with Penguin Random House UK?

    A. To see all of our current vacancies within the UK and how to apply, please visit: http://www.penguinrandomhousecareers.co.uk

    Speculative enquiries won’t help you get a position with us, so please only apply for a specific vacancy.

    Please also follow us on Twitter and Facebook – PRHCareersUK for our latest jobs and news. For our top tips on how to apply as well as more general advice on job searching and careers, please also visit our blog.

     

    Q. How do I apply for an internship with Penguin Random House UK?

    A. We run 8 paid summer internships each year across the business. This programme gives our interns a meaningful experience when they are here, working on a specific project in one of our business areas, which will vary year to year. These are advertised on our careers site around March of each year and follow us on Facebook and Twitter @PRHCareersUK for news on internships and other careers related news and jobs.

     

    Q. How do I apply for work experience with Penguin Random House UK?

    A.We run a year-round work experience programme that offers placements up to a maximum period of 2 weeks, across the business, primarily in our sites based in Pimlico, The Strand and Ealing. This is an opportunity for people to try us out and decide whether a career in publishing might be for them. The placements are unpaid but we do offer expenses for travel and food. Currently, there are two ways of applying – on our Facebook page or by emailing us at workexperienceHR@penguinrandomhouse.co.uk

  • EDUCATION AND SCHOOLS

    Q. How do I find out about classroom resources, competitions and news about books from Penguin Random House UK Children’s?

    A. Penguin Schools is a dedicated channel for teachers and librarians. Penguin Schools shares the latest news on books by much loved children’s authors, exciting competitions for schools and libraries and free classroom resources.  This includes Puffin Virtually Live, a series of online shows for schools starring the world’s biggest children’s authors and illustrators.

    Download free classroom resources at http://bit.ly/PenguinResources

    Register for Puffin Virtually Live and watch previous shows on demand at http://www.puffinvirtuallylive.co.uk/

    Follow Penguin Schools on Twitter @PenguinSchools

    Like Penguin Schools on Facebook at www.facebook.com/PenguinSchools

    Join the Penguin Schools newsletter mailing list by sending your details to penguinschools@penguinrandomhouse.co.uk

     

    Q. How can I arrange an author visit?

    A. A number of our authors are available to appear at festivals and events. To discuss details further please contact the relevant Publicity department.

    For children's authors to visit your school please write to your preferred author/illustrator at the following address:

    Name of author/illustrator
    c/o  Publicity Department
    Penguin Random House Children’s
    80 Strand
    London
    WC2R 0LR

    You may also be interested in Puffin Virtually Live - a series of free interactive webcasts from Puffin's bestselling authors. Find details of forthcoming webcasts and watch previous webcasts on-demand.

    Although we will forward your letter we cannot supply authors' addresses for privacy reasons. Similarly we are unable to act as booking agents for events; any arrangements for school/library events are made entirely between yourselves and the author/illustrator concerned.

     

    Q. How do I request reproduction rights for a portion of a Penguin Random House book for classroom use?

    A. Most books can be copied for use in a UK school, college or university under the Copyright Licensing Agency (CLA) Licence.

    For more information visit www.cla.co.uk 

    Q. How do I request an academic inspection copy?

    A. For answers to any academic questions, please contact academic@penguinrandomhouse.co.uk

  • GETTING PUBLISHED

    Q How can I get published?

    A. Almost everything that we publish is acquired through recognised literary agents so we strongly suggest that you seek representation.  The best starting point is the Writers' and Artists' Yearbook which contains addresses of all the UK literary agents.

    The submission requirement for agents varies greatly, so we strongly recommend that you check the criteria on their website and adhere to the terms. If you are submitting texts, an agent will often only ask for a sample of your writing in the first instance, but if they like it they will call in the complete manuscript, so we recommend that you don’t start this process until your book is finished and you believe the whole work is ready for professional consideration. Most agents will ask you to submit your manuscript digitally.

    You may also find The Literary Consultancy or The Writers’ Workshop useful for advice and manuscript assessment.

    The Book Trust have details of courses and competitions as well as tips for submitting your manuscript and getting published.

    For more information on being published by Penguin Random House UK visit Authors and Agents

     

    Q Do you have any advice for writers of Children’s Books? 

    A. Almost everything that we publish is acquired through recognised literary or illustration agents, so we strongly suggest that you seek representation The best starting point is the Children's Writers' and Artists' Yearbook, which is available in libraries and bookshops.

    The submission requirement for agents varies greatly, so we strongly recommend that you check the criteria on their website and adhere to the terms. If you are submitting texts, an agent will often only ask for a sample of your writing in the first instance, but if they like it they will call in the complete manuscript, so we recommend that you don’t start this process until your book is finished and you believe the whole work is ready for professional consideration. Most agents will ask you to submit your manuscript digitally. If you are submitting artwork, illustration agencies usually ask for a selection of low-res jpeg samples, but again do check company websites for more specific details.

    Another useful source of information is the Society of Children's Book Writers and Illustrators.

    For young aspiring writers, www.youngwriters.co.uk is a good starting point for tips and competitions.

    For more information on being published by Penguin Random House UK visit Authors and Agents

     

    Q. I would like to submit my poetry for consideration. How do I do this?

    A.  Our poetry lists (Jonathan Cape and Penguin Press) are small - publishing 4-5 books a year per list - and can currently only consider English-language collections. Prior to submission, it is crucial that writers make themselves familiar with the kind of work published by Cape, and that they then follow the guidelines laid down in The Writers' and Artists' Yearbook. All submitted work should be typed and must be accompanied by a covering letter and sufficient return postage. Reading time is 4-12 weeks however, in some circumstances it can take up to  16 weeks.

  • BUSINESS ACCOUNTS AND CUSTOMERS

    Q. I am a publisher and would like to speak to you about your distribution services

    A. If you wish to contact us about our third-party services please email businessdevelopment@tbs-ltd.co.uk or call us on 01206 255600.

     

    Q. I am an existing trade customer publisher and would like to check on the status of my order

    A. Trade customers can query their order status and title availability with TBS and Grantham through PubEasy